This page is the public account-deletion resource for the Farzone SOS customer app and the Farzone Provider app, operated by Sanaa Technologies.
Delete a customer account in the app
- Open Farzone SOS and sign in.
- Open Settings, then the Account section.
- Select Delete account.
- Enter your password, type DELETE, and confirm.
The app revokes all sessions, closes the account, removes eligible personal data from the platform, and clears account-bound data stored on that device. This action cannot be undone.
Request deletion outside the app
Customer and provider users can start a deletion request by emailing [email protected] from their registered email address. Include the account type and registered phone number. Never send a password, PIN, medical information, or identity document by ordinary email.
Where email is unavailable, use the support phone number shown in the app. Farzone will verify control of the account through an approved channel before processing a manual request. Provider requests may require a safe handover of active work, staff access, balances, disputes, or legal records before closure.
Data deleted or de-identified
Subject to legal retention requirements, deletion covers:
- name, email, phone number, avatar, and authentication sessions;
- push-notification device tokens;
- medical information and emergency contacts;
- travel alerts, synced contacts, private notes, and safety-vault entries;
- provider profile contact data that is not required for an active or legally retained business record.
Data that may be retained
- Payment, invoice, tax, payout, refund, and reconciliation records may be retained for up to seven years where financial law requires it.
- SOS, dispatch, provider-job, service-order, fraud, safety, complaint, and dispute records may be retained in de-identified or access- restricted form for the applicable legal, safety, and dispute period.
- SOS location data follows the retention period stated in the Privacy Policy, after which it is deleted or anonymized unless a lawful hold applies.
Retained records are not used to restore access or market to a deleted account. A lawful investigation, unresolved payment, active incident, or court/regulatory hold may delay deletion of the affected records.
Need help?
Read the Privacy Policy and Data Protection Policy, or contact [email protected].