For Service Providers
Join Our Responder Network
Are you a mechanic, security firm, or medical service? Partner with Farzone.
Reviewed
Provider applications
Controlled
Coverage and availability
Auditable
Job records and status
Reconciled
Payout processing
Service Categories We Accept
We verify and onboard providers in five categories. If your service protects lives or prevents harm, we want to talk.
Medical Response
Ambulance operators, paramedic teams, first-response vehicles, private clinics with mobile capacity. Requires Ministry of Health registration and equipment verification.
Security Response
Licensed armed-response companies, rapid-deployment security teams, unarmed security with rapid escalation capacity. PSFU/UPS licence required.
Vehicle & Roadside
Licensed mechanics, towing and recovery operators, fuel delivery services, tyre repair specialists. Vehicle and equipment verification required.
Fire Response
Fire suppression teams for residential and commercial incidents, industrial fire response units. Equipment inspection and certification required.
Towing & Recovery
Accident scene recovery, off-road extraction, long-distance vehicle transport. Licensed tow operators with appropriate vehicle capacity verified.
How Onboarding Works
Applications are reviewed against service, licensing, coverage, and safety requirements. Review time varies by category and document readiness.
Apply Online
Submit your application through the Provider Portal. You will need your business registration certificate, relevant operating licences (Ministry of Health, PSFU, etc.), a list of your coverage zones, and details of your team and equipment.
You can track the application from the provider portal.
Verification Review
Farzone reviews submitted licences, business details, team information, equipment, and coverage capacity. Additional evidence or an inspection may be requested before approval.
Approval is not automatic and may be limited by coverage needs.
Activate Operations
Approved teams can use the Provider Dashboard to manage availability, coverage, assigned work, evidence, and operational records. Job volume is not guaranteed.
Only accept work your active team can safely fulfil.
How Provider Payments Work
Commercial terms are documented during onboarding. Completed work is reviewed and reconciled before payment processing.
Clear Terms
Before activation
Rates and eligible costs are recorded in your provider agreement.
Job Evidence
Recorded in-app
Statuses, notes, and supporting evidence help reconcile completed work.
Reconciliation
Before payout
Approved amounts follow the schedule and method in your agreement.
Farzone does not guarantee job volume, revenue, or a fixed payout date outside an executed provider agreement.
Requirements Checklist
All providers must meet these baseline requirements. Category-specific requirements are shared during the application review.
Valid business registration (Uganda Registration Services Bureau)
Relevant operating licence for your service category
Minimum 2 active field staff / responders available per shift
Reliable transport with functioning GPS capability
Mobile phone with mobile data (Android or iOS)
Uganda Mobile Money or bank account for payout receipt
Clean police clearance for all field staff (medical/security categories)
Response capacity within at least one defined coverage zone
Commitment to 90-second job acceptance window during active hours
Willingness to complete proportionate compliance reviews when requested
Provider Operations in One Place
Dispatch Workspace
Eligible assignments can be received and managed from the provider portal when your team is online.
Documented Terms
Provider agreements record service rates, eligible costs, reconciliation rules, and payment schedules.
Coverage Controls
Keep service areas and team availability current so operations can assess dispatch eligibility.
Evidence & Support
Keep job notes and evidence together and raise operational questions through the available support channels.
Frequently Asked Questions
Is there a fee to join the Farzone provider network?
There is no online application charge. Any commercial fees, deductions, or payment terms that apply after approval must be stated in your provider agreement before activation.
How quickly will I start receiving jobs after activation?
Job volume depends on verified coverage, customer demand, availability, capability, and operations review. Activation does not guarantee a first job or minimum volume.
What happens if I cannot accept a dispatched job?
Keep your availability accurate and decline work your team cannot safely fulfil. The platform may offer eligible work to another available provider according to operational rules.
Can I change my coverage zone after activation?
You can submit coverage changes through the Provider Dashboard. Changes may require review before they affect dispatch eligibility.
What if a subscriber disputes a job — do I still get paid?
Farzone reviews the job record, supporting evidence, and applicable provider agreement. Payment and dispute outcomes depend on the documented facts and agreed terms.
Do I need to be available 24/7?
No. Keep your operational hours and live team availability current. Only mark the team available when it can safely accept and fulfil work.
Ready to Apply?
Apply to list eligible services in areas where Farzone has verified operational coverage.
Already approved? Log in to your provider portal